Sunmesh Satpute

Oct 2021 – Feb 2025 Médecins Sans Frontières  | Information System Specialist
In this role, I managed IT operations across three locations in India and ensured seamless technology support for organizational activities.

My responsibilities included:

• Managing end-user support and enterprise applications

• Setting up and administering Microsoft 365 and Intune MDM

• Managing storage systems, backups, and collaboration tools

• Administering FortiGate firewall, VPN access, and network monitoring

• Managing IT assets, procurement processes, and vendor coordination

• Maintaining IT documentation, procedures, and operational policies

Jan 2012 – Oct 2021 Rank Computes Pvt Ltd – Mumbai | IT Manager
As an IT Manager, I was responsible for managing IT infrastructure across 14 locations in India.

My key responsibilities included:

• Leading a team of 6 technical professionals

• Managing enterprise servers including IBM X Series, HP ML/DL, and Dell Enterprise systems

• Maintaining workstations, desktops, laptops, Mac systems, and storage infrastructure

• Implementing new technology solutions and infrastructure upgrades

• Creating documentation and maintaining operational reports

Jun 2008 – Nov 2011 SVN System Technologies (IBM Partner) – Mumbai | Incident / Site Manager
In this role, I managed IT operations for large BPO environments with 1200+ users across four locations.

My responsibilities included:

• Leading a team of 25 technical professionals working in rotational shifts

• Managing incident resolution within defined SLAs

• Using ITIL tools for Incident, Change, Release, and Problem Management

• Managing asset inventory, vendor coordination, and escalation processes

• Preparing daily, weekly, and monthly operational reports

Nov 2007 – May 2008 Aryan Pro Security Technology Pvt Ltd – Thane | Technical Support Executive (L1)
In this role, I focused on security infrastructure systems and technical support.

My responsibilities included:

• Assessing and demonstrating surveillance and access control systems

• Managing commissioning and decommissioning setups

• Providing technical support for hardware, software, and network systems

Sep 2005 – Nov 2007 Bombay Rayon Fashions Ltd – Mumbai | Technical Support Executive (L1)
During this role, I provided technical support across four locations.

My responsibilities included:

• Managing enterprise servers such as IBM X-Series and HP ProLiant systems

• Installing and maintaining Windows servers and operating systems

• Supporting enterprise applications including Exchange Server, Tally Server, and SQL Server

• Troubleshooting desktops, laptops, and Mac systems

• Supporting software like MS Office, CorelDraw, and Adobe applications